Privacy Policy

1. Overview

Halo Unified Inbox is a customer communication workspace used to manage WhatsApp Business API, Messenger, Instagram, and related customer conversations for business support, sales follow-up, and service operations.

This Privacy Policy explains how we collect, use, store, and protect information when customers contact a connected business through WhatsApp or other Meta messaging channels.

2. Information we collect

Depending on the channel and the message content, we may process:

• Customer name, profile name, phone number, WhatsApp ID, Messenger ID, or Instagram ID.
• Messages, replies, attachments, timestamps, delivery status, and conversation history.
• Business channel identifiers, such as WhatsApp Phone Number ID and WhatsApp Business Account ID.
• Internal team information, such as assigned staff member, conversation tags, notes, and follow-up status.
• Technical logs needed for security, debugging, webhook delivery, and audit records.

3. How we use information

We use the information only for legitimate business communication purposes, including:

• Receiving, organizing, and replying to customer messages.
• Providing customer service, order support, appointment follow-up, and product information.
• Managing staff access, account permissions, and internal team workflows.
• Sending approved WhatsApp template messages or broadcasts where permitted by Meta policies and applicable law.
• Improving reliability, security, and performance of the Halo Unified Inbox service.

4. Sharing and disclosure

We do not sell customer personal information. Information may be shared only with authorized team members, service providers that help operate the system, Meta platforms required to deliver messages, or authorities when required by law.

5. Data retention

Customer messages and contact records are retained for as long as needed to provide support, maintain business records, meet legal obligations, and protect account security. We may delete or anonymize records when they are no longer required.

6. Data security

We use access control, encrypted credential storage, audit logs, and administrative permissions to help protect connected channels and customer information. However, no internet-based system can be guaranteed to be completely secure.

7. Your choices and deletion requests

Customers may request access, correction, or deletion of their conversation data by contacting the business that operates this inbox. To request deletion or privacy support, contact us through WhatsApp at +60 18-399 0826.

8. Meta platform data

When you communicate with us through WhatsApp, Facebook Messenger, or Instagram, Meta may also process your information according to Meta's own terms and privacy policies. This policy applies only to information processed by Halo Unified Inbox and the connected business account.

9. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.